Frequently Asked Questions
- Q: I just created an account online. How and when do I get my username and password?
- Q: What do I need for Proof of Residency?
- Q: How can I change my username and/or password on my account?
- Q: I can’t Log In.
- Q: I'm having problems finding the class I am looking for when I browse online.
- Q: It tells me my child is not the correct age to register.
- Q: How do I add a family member to my account, change family member details or update household information?
- Q: What should I do if I do not receive a receipt confirmation in my email after registering for a class online?
- Q: I owe money on my account, what are my options to pay?
- Q: Do you keep my credit card on file?
- Q: The class I want to register for says "waitlist". What does that mean?
- Q: What is your weather cancellation policy?
- Q: When are activity guides published and when can I register for programs?