FAQs – General Information – WAWM Recreation & Community Services Department

Frequently Asked Questions

Q: I just created an account online. How and when do I get my username and password?

Q: What do I need for Proof of Residency?

Acceptable Forms for Residency Verification:

Drivers License
Mortgage statement or property deed
Most current property tax statement
Closing statement for purchase of a home
Signed lease
Current utility bill (gas, water/sewer, electric)
Auto or health insurance statement
Homeowners or renters insurance statement

Bring in your current accepted form to our office located at 2450 S. 68th Street. You may also email your proof of residency to [email protected]

Q: How can I change my username and/or password on my account?

Q: I can’t Log In.

Q: I'm having problems finding the class I am looking for when I browse online.

Q: It tells me my child is not the correct age to register.

Q: How do I add a family member to my account, change family member details or update household information?

Q: What should I do if I do not receive a receipt confirmation in my email after registering for a class online?

Q: I owe money on my account, what are my options to pay?

Q: Do you keep my credit card on file?

Q: The class I want to register for says "waitlist". What does that mean?

Q: What is your weather cancellation policy?

Our weather related cancellations depend on program location, time of program and outdoor field conditions. If we must cancel an activity due to weather, we update our weather line as soon as we are aware of the cancellation (414-604-4900 option 2). If it's after office hours, please be sure to call the weather line before you leave for your activity. If we don't cancel a class but you are uncomfortable with the weather conditions, please use your own discretion on whether you would like to attend. We cancel recreation programs when the West Allis-West Milwaukee School District closes schools due to inclement weather.

Q: When are activity guides published and when can I register for programs?

We publish an Activity Guide three times a year. The fall guide is mailed out at the end of July, the summer guide is mailed out early April and the winter-spring guide is mailed out mid-November. Please be sure to check the Activity Guide for specific registration dates! It is best to register early so you can be sure to get in the activities you want before they fill up. If you wait too long to register, we may need to cancel the class due to low enrollment.