Fitness Center General Policies

In the spirit of positive recreation and fitness pursuits, the West Allis-West Milwaukee Recreation & Community Services Department is dedicated to providing high quality experiences. To achieve this, we ask all WAWM Fitness Center members to adhere to the following:

- Headphones/earphones are required for personal use. For safety and security purposes, please maintain an awareness of your surroundings and those around you. No amplified music is permitted.
- Refrain from any activity or exercise that may damage facility floors, walls, or equipment or create unsafe conditions.
- Hallways and corridors must remain clear and safely passable.
- The WAWM Activity & Fitness Center is part of the West Allis-West Milwaukee School District. State statutes and school board policies prohibit the use of alcohol, tobacco, tobacco products, e-cigarettes or vaping devices.
- Wisconsin State Statute 948.605(2)(b)1r, prohibits anyone, including licensed concealed carry permit holders, to carry a concealed weapon on school property (grounds or parking lots),
- Outside personal training not associated with the WAWM Activity & Fitness Center is prohibited
- Members are expected to exhibit appropriate and respectful behavior at all times.

- - - Members shall
      - Show respect to all participants and staff.

- - - - Refrain from harassment which will not be tolerated.
        
        Refrain from using foul, derogatory or disrespectful language.
        
        Refrain from causing bodily harm to other members or staff.
        
        Show respect for equipment, supplies and facilities.

- Food and drinks (other than water and sports-related drinks in covered bottles) are not permitted.
- Attire
  - - Clean, appropriate athletic attire is required at all times. Attire must cover the chest and buttocks.
    - Clothing with profane language, and/or offensive content are prohibited in the facility.
    - Closed-toe, non-marking, activity-appropriate footwear is required; street shoes, boots, dress shoes, and sandals are not allowed; please bring a change of footwear.
    - During the winter months, please bring a change of footwear while working out.
- Bags

- - - Small gym bags and small back strap bags are allowed on the Fitness Center floor.
- Please re-rack weights after use.
- Please wipe down equipment after use.
- Membership FOBs and day pass FOBs are not transferable to family members or friends. Lost FOBs can be replaced for a fee of $1.
- Maintain personal hygiene that is healthy and inoffensive.

- Please help us to keep the center safe and clean.
- Use voice, language and behavior that will not offend or disturb other participants or staff.
- Immediately report all injuries and incidents to WAWM Activity & Fitness Center staff to initiate an incident report form.
- Comply with any direction from the WAWM Activity & Fitness Center staff and follow any other rules that they deem necessary and appropriate to provide patrons a safe, healthy, and welcoming environment.
- Failure to comply with staff requests, directions or instructions will result in loss of privileges. No refund of fees will occur in such instances.

Questions regarding the WAWM Activity & Fitness Center general policies can be directed to the WAWM Fitness Center Manager, Jeff Rupnick, at (414) 329-6607 or [email protected].

Monthly Membership Policy

Monthly membership drafts will take place on the day of sign-up each proceeding month for the duration of the membership from the checking/savings account or credit/debit card on file.

- To change your designated payment method, please visit the Front Desk at the WAWM Activity & Fitness Center (1300 S 109th Street) or the WAWM Recreation & Community Services Center (2450 S 68th Street).
In the event there is an issue with a draft, members will be notified via email or phone and our billing team will attempt to collect via outreach and recharging your payment method on file, and the member will be charged a $15 NSF fee. If payment is collected after 10 days, members will also be assessed a non-refundable late fee of $15.
- - Late Fees Are Not Considered Interest or Penalties.
    - We do not anticipate that you will fail to pay your monthly dues, fees and other charges on a timely basis, and we do not extend credit to members or other customers. We sell goods and services and expect payment for those goods and services before or when we deliver or perform them, including payment on the first day of any monthly service period or on any other date on which payments are due. Any fees or other charges due to late payment or non-payment are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments. These costs are difficult to calculate or to predict when we set such fees or other charges, including our current $15 late fee because we cannot know in advance (1) whether you will pay for our goods or services on a timely basis, if ever; (2) when you will actually pay if you do pay late; and (3) what costs we will incur because of your late payment or non-payment.
WAWM Recreation & Community Services Department is not responsible for overdraft fees.
There is a 15-day termination policy. If you wish to terminate your membership, please complete a Membership Cancellation Form at the WAWM Activity & Fitness Center (1300 S 109th Street) or the WAWM Recreation & Community Services Center (2450 S 68th Street), or online at our website. Dues that become due within 15 days of signing this termination form will take place. Membership dues are non-refundable. It is the responsibility of the member to alert WAWM Recreation & Community Services Department if termination is not completed when requested, or if there is an error with your membership draft. WAWM Recreation & Community Services Department will only refund one (1) month of charges if captured in error.

Annual Membership Policy

Annual memberships must be paid in full at the time of joining.

- Annual, paid in full memberships are not eligible for a refund if the member decides to cancel before the end of the term, except in the case of medical or health issues.

For medical or health issues, documentation from a medical provider is needed for the cancellation to be approved.

- If cancellation of an annual paid-in-full membership is for medical reasons, a prorated refund for the remainder of the membership term will be provided.

Membership Suspension, Cancellation or Termination

WAWM Recreation & Community Services Department permits you to cancel your membership under certain circumstances, upon notice or as allowed by Wisconsin’s health club laws, as applicable.

You are permitted to cancel this contract until midnight of the 3rd operating day after the date on which you signed the contract.
If within this time period you decide you want to cancel this contract, you may do so by notifying WAWM Recreation & Community Services Department in person at the WAWM Activity & Fitness Center (1300 S 109th Street) or the WAWM Recreation & Community Services Center (2450 S 68th Street), via telephone at 414-604-4900, 414-329-6600, or online via our website, within the previously described time period.
If you do so cancel, any payments made by you, less a user fee of $3 per day of actual use, will be refunded within 30 days after notice of cancellation is delivered, and any evidence of any indebtedness executed by you will be canceled by WAWM Recreation & Community Services Department and arrangements will be made to relieve you of any further obligation to pay the same.

Annual, paid in full memberships are not eligible for a refund if the member decides to cancel before the end of the term, except in the case of medical or health issues.

For medical or health issues, documentation from a medical provider is needed for the cancellation to be approved.

If cancellation of an annual paid-in-full membership is for medical reasons, a prorated refund for the remainder of the membership term will be provided.
You may do so by completing the Membership Cancellation Form in person at the WAWM Activity & Fitness Center (1300 S 109th Street) or the WAWM Recreation & Community Services Center (2450 S 68th Street), via phone at 414-604-4900, 414-329-6600, or online at our website.

Membership Payment Policies

All memberships must be set up as a monthly bank draft or paid in full as an annual payment. Bank drafts must be set through a savings/checking account or a credit/debit card.
All membership dues are non-refundable including memberships paid in full.
Monthly membership drafts will take place on the day of sign-up each proceeding month for the duration of the membership from the checking/savings account or credit/debit card on file.
Should any payment not be honored by your bank or credit card company for any reason, you are responsible for that payment, plus a $15 NSF fee. This is in addition to any service fee your bank or credit card company may charge. Two additional attempts will be made automatically to recover the original balance and the $15 NSF fee.
A late payment fee of $15 applies to any cash or check payment that is more than 5 days late from payment due date.
The WAWM Recreation & Community Services Department reserves the right to terminate membership upon non-payment of fees.
The WAWM Recreation & Community Services Department may, at their discretion, adjust the monthly rate applicable to any category of membership. Members will receive at least 30 days’ notice prior to any such change. Annual membership fees will be adjusted at the time of renewal.

Additional Policies

Photography Policy

The WAWM Recreation & Community Services Department uses photos of participants for promotional purposes. By registering and/or participating in a WAWM Recreation & Community Services Department program, you have granted us permission to use your photo for promotional purposes, unless you notify our department otherwise.

Accident Insurance

The WAWM Recreation & Community Services Department does not provide hospital/medical insurance for people participating in sponsored activities. The Board of Education, School District of West Allis-West Milwaukee, et al does not provide hospital/medical coverage for WAWM Recreation & Community Services Department activities. Participants are encouraged to obtain their own medical insurance.

Americans with Disabilities Act

The WAWM Recreation & Community Services Department complies with the Americans with Disabilities Act (ADA) which prohibits discrimination on the basis of disability. We will make reasonable accommodations to support inclusive recreation participation. Individuals with disabilities are strongly encouraged to contact the WAWM Recreation & Community Services Department at 414-604-4900 or 414-329-6600 in advance of participation regarding accommodation needs.

Cell Phone Use in Locker Room

In accordance with State Statute 175.22 and WAWM School District Policy po9151, cell phone usage is prohibited in locker rooms with the exception of an emergency situation.

Photography & Video Recording

The safety, security and privacy of our members is of the utmost importance.

Locker Rooms and Other Private Areas

- - Use of cell phones, cameras or recording devices is strictly prohibited in locker rooms.
- Public Spaces
  - Taking photos or videos of yourself in the WAWM Activity & Fitness Center (AFC) is permitted for personal use only. Public areas include: fitness center, personal training room, lobby and hallways.

Weather Cancellation Policy

If the West Allis-West Milwaukee School District closes schools due to inclement weather, the Fitness Center will also be closed.

Lockers

All members and daily users are strongly encouraged to lock all personal belongings in a day-use locker. Individuals need to supply their own towel.

Contents remaining in lockers at the end of the day will be placed in the lost and found. WAWM Recreation & Community Services Department is not responsible for any lost or stolen items.

Locker rentals are available for members to keep their items in a locker for the duration of their membership and locker rental payment.

Locker rental requests or cancellations can be made at the WAWM Activity & Fitness Center.

Lost & Found

Please call the Front Desk at (414) 329-6600 for assistance with a lost item.

Service Animal Policy

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA, and therefore are not allowed in our facility. Pets and all other species of animals or dogs that are not service animals are not allowed in our facility.
The WAWM Recreation & Community Services Department may ask:

Is the animal required because of a disability?
What work or task has the animal been trained to perform?

No other inquiries about an individual’s disability or the dog are required. Proof of certification or medical documentation is not a condition for entry.